Professional contact

Reach the right AltCloud team.

Use our support mailbox for billing, support, abuse, and administrative issues so each request can be routed cleanly. Existing customers should use dashboard tickets for service-specific support when possible.

Support

[email protected]

General questions, account help, service access, and customer support.

Billing

[email protected]

Deposits, invoices, duplicate charges, Stripe payments, and payment reviews.

Abuse

[email protected]

Network abuse, malware, phishing, spam, DDoS reports, and policy violations.

Administration

[email protected]

Administrative, legal, partnership, and platform-level inquiries.

Abuse reports

For abuse reports, include IP address, timestamp with timezone, logs, URLs, and a short description of the issue. The dedicated abuse process is available at /abuse.